Privacy Policy

U.S. PRIVACY POLICY

Welcome to myoncare, the digital health portal and mobile app (“App”) for efficient and needs-oriented patient care and support for corporate health management programs.

This Privacy Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. This Privacy Notice tells you why and how Oncare processes your personal (health) information / data which we collect from you or which you provide to us, when you decide to use myoncare App.

For us at Oncare GmbH (hereinafter referred to as “Oncare” or “we”, “us”, “our”), the protection of your privacy and any personal data relating to you while using the myoncare App is of major relevance and importance. We are aware of the responsibilities arising from your trust to provide and save your personal (health) data in the myoncare App. Therefore, our technology systems used for myoncare Services are set up according to the highest standards and the lawful processing of personal data is core to our business ethics.

All information collected and stored by us or added by Health Care Providers is considered Protected Health Information (“PHI”) and/or medical information and is governed by laws that apply to that information, for example the Health Insurance Portability and Accountability Act (HIPAA). We are required by law to maintain the privacy and security of your protected health information.

How we use and disclose such PHI is in accordance with the applicable Notice of Privacy Practices. To understand how we use and disclose PHI, you should review the Notice of Privacy Practices. We continuously seek to safeguard your health information through administrative, physical, and technical means, and otherwise abide by applicable federal and state laws. 

Please read this Privacy Notice carefully to ensure that you understand each provision. After reading the Privacy Notice, you will have the option to consent to the Privacy Notice and the processing of your personal (health) data as described in this Privacy Note. If you give consent, the Privacy Notice will be part of the contract between you and Oncare. We must follow the duties and privacy practices described in this notice. We will not use or share your information other than as described here.

Our services are only directed to persons over the age of 18 according to our Terms. Therefore, no personal data of children and juveniles under the age of 18 are stored and processed.

DEFINITIONS

“App User” means any user of the myoncare App (Patient and/or employee).

“Company” means your employer, if you and your employer are using myoncare Tools for the employer’s corporate health management program.

“Covered Entity” means: A health plan, a health care clearinghouse or a health care provider who transmits any health information in electronic form in connection with a transaction covered by HIPAA.

“Data Service Provider” means any agent engaged and instructed by Company for collection, screening and interpretation of pseudonymized or anonymized employee data in corporate health management programs based on a separate service agreement with the Company (e.g. data analyst, general health prevention services, data evaluation services etc.) and as identified by a separate information sheet to the employees.

“EU General Data Protection Regulation”. The General Data Protection Regulation (GDPR) is a European privacy law. The regulation was put into effect on May 25, 2018. GDPR applies to the processing of personal data in the context of the activities of an establishment of a controller or a processor in the European Union, regardless of whether the processing takes place in the European Union or not. So the GDPR applies also to you as a U.S. citizen, because Oncare has its place of business in Germany.

“Health Care Provider” means your doctor, clinic, health care institutions or other health care professional acting on its own or on behalf of your doctor, clinic or health care institutions.

“Health information” means any information, including genetic information, whether oral or recorded in any form or medium, that:

- Is created or received by a health care provider, health plan, public health authority, employer, life insurer, school or university, or health care clearinghouse; and

- Relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual. “Protected health information” or “PHI” means individually identifiable health information that is (i) Transmitted by electronic media; (ii) Maintained in electronic media; or (iii) Transmitted or maintained in any other form or medium.

“Health Insurance Portability and Accountability Act”, “HIPAA” or the “Law”. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that requires the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The Privacy Rule standards address the use and disclosure of individuals’ health information (known as “protected health information”) by entities subject to the Privacy Rule. These individuals and organizations are called “covered entities.”

“myoncare App” means the myoncare mobile app intended for the use by patients or employees who want to use the services provided by Oncare.

“myoncare Portal” means the myoncare web-portal intended for professional use by Portal Users and functioning as an interface between such Portal Users and App Users.

“myoncare Services” means the services, functionalities and other offerings which are or may be offered to Portal Users via the myoncare Portal and/or to App users via the myoncare App, as applicable.

“myoncareTools” means both, myoncare App and  myoncare Portal, together.

“Oncare” or “We” means ONCARE GmbH, Germany.

“Portal User” means any Health Care Provider, Company or Data Service Provider using the web-based myoncare Portal.

“Privacy Notice” means this statement made to you as a patient or employee and user of the myoncare App that describes how we collect, use and retain your personal information, and provides you with information on your comprehensive rights.

“myoncare PWA app” means the myoncare Progressive Web App application for patients who wish to use the services offered by Oncare by the PWA app and not by the myoncare app. 

“Standard Terms” means the Standard Terms and Conditions for using the myoncare App.

RESPONSIBLE ENTITY

Oncare GmbH, a company registered with the Munich Local Court with the Register number 219909 with its offices located at Balanstrasse 71a, 81543 Munich, Germany, offers and operates the mobile application myoncare App giving access to myoncare Services. This Privacy Notice applies to all personal data processing by Oncare related to the use of myoncare App.

Oncare is a “business associate” (as that term is used under HIPAA) that provides services to and for health care providers and health care plans, referred to as “covered entities” under HIPAA, and enters into business associate agreements with these covered entities. Oncare will use and disclose PHI only in accordance with the business associate agreements and HIPAA.

We are required by U.S. law to maintain the privacy and security of your protected health information.

We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

We must follow the duties and privacy practices described in this notice and give you a copy of it upon request.

We never sell identifiable personal information.

We will not use or share your information other than as described here unless you tell us we can.

U.S. Federal and state laws may place additional limitations on the disclosure of your health information related to drug or alcohol abuse treatment programs, sexually transmitted diseases, genetic information, or mental health treatment programs. When required by law, we will obtain your authorization before releasing this type of information. 

WHAT IS PERSONAL DATA ACCORDING TO GDPR

We process your personal data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation and the country-specific laws applicable to us. In particular, you will find a description of the personal data which we collect and process as well as the purpose and on which basis we are processing the personal data and the rights to which you are entitled.

“Personal data” is all information that makes it possible to identify a natural person. In particular, this includes your name, date of birth, address, telephone number, e-mail address and IP address. “Health data” is personal data that relates to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status.

Data is considered “anonymous” if no personal reference to the person/user can be made. In contrast, “pseudonymized” data is data from which personal reference or personal identifiable information is replaced by one or more artificial identifiers, or pseudonyms, but which can, in general, be re-identified by the identifier key.

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 myoncare PWA app

A progressive web app (PWA) is a website that looks and behaves as if it is a mobile app. PWAs are built to take advantage of native mobile device features, without requiring the user to visit an app store. The goal of PWAs is to combine the difference between apps and the traditional web by bringing most of the benefits of native mobile apps to the mobile browser. The PWA is based on the technology of "React Native for Web". "React Native for Web” is an open-source software for PWA applications.

Before patients can use the myoncare PWA, they need a computer or smartphone and an active internet connection. An app does not need to be downloaded.

Some of the myoncare app services cannot be used within the myoncare PWA as described below. These are the following services or specifications:

-Chat with a care team;

-Video calls;

-Security PIN codes;

-Activity data tracking (e.g. AppleHealth, GoogleFit, Withings).

The following information regarding the myoncare app also apply to the  myoncare PWA, unless otherwise stated in this section.

WHICH HEALTH INFORMATION / PERSONAL DATA WILL BE PROCESSED WHILE USING MYONCARE APP

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment and healthcare operations. We may process the following health information / data categories about you while using the myoncare App:

• Operational information: Personal information provided to us when you register to our myoncare App, contact us regarding any problems with the App or otherwise interact with us with the purpose of using the App (“Operational Data”);

• Treatment information:  You or your Health Care Provider will enter personal information, such as name, age, height, weight, indication, disease symptoms and further information in connection with your treatment (e.g. in a care plan) with the support of myoncare App (“Treatment Data”). Treatment Data are, therefore, personal data which are collected or processed, when you interact with your Health Care Provider via myoncare App;

• Activity information: Personal information which will be processed by us when you connect myoncare App to a Health App (e.g. AppleHealth, GoogleFit, Withings). Your activity information is transferred to your connected Health Care Provider as Portal User.

Commercial and non-commercial research data: We process your personal data in an anonymized/pseudonymized form to analyze and compile summary scientific reports to improve products, treatments and obtain scientific results. 

• Product Safety information: Personal information which will be processed to fulfill our legal obligations as manufacturer of the myoncare App as a medical device. In addition, your personal information may be processed to fulfill legal safety or vigilance purposes of medical devices or pharmaceutical companies.  (“Product Safety Data”).

• Reimbursement information: Personal data which are required for the reimbursement process between your myoncare Care Provider and your health insurer (“Reimbursement Data”). 

• Corporate Health Management Information: Personal or aggregated information which will be collected in concrete projects and questionnaires as asked by your employer (either directly or by Service Provider engaged by your Company). The information may relate to certain health information, your opinion regarding your personal well-being, your opinion as employee to a specific internal or external situation or data regarding the care or health situation in general (“Corporate Health Management Data”).

‍PROCESSING OF OPERATIONAL DATA

- Applicable to all App Users –

 You might provide us with certain personal data in case you are contacting us to understand or discuss the functions and usage of the App or in case of a service request.

In the event of a service request, the following personal data may also be viewed by authorized Oncare employees:

• The personal data that you have provided to your Health Care Provider through our App (e.g. name, date of birth, profile picture, contact details)

• The health information you have provided to your Health Care Provider, the Data Service Provider or Company through our myoncare App (e.g., information about medications taken, responses to questionnaires including disease-related or condition-related information, diagnoses and therapies provided by healthcare professionals, planned and completed tasks)

Authorized Oncare employees who have access to your Health Care Provider’s, Data Service Provider’s or Company’s database for the purpose of processing a service request are contractually required to keep all personal information strictly confidential.

 When myoncare App is downloaded, the necessary information is transferred to the app store provider. We have no influence on this data collection and are not responsible for it. We process the personal data provided to us by the provider of the app store within the framework of our contractual relationship for the purpose of further developing our myoncare Apps and Services.

For the processing of Operational Data, Oncare acts as data controller responsible for the legitimate processing of your personal data.

Types of Data: Your name, e-mail-address, date of birth, registration date, pseudo keys generated by the app; device token to identify your device, your pseudo identification number, your IP address, type and version of the operating system used by your device.

The app uses Google Maps API to use geographical information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions. For more information about the scope, legal basis and purpose of data processing by Google as well as the storage period, please refer to Google’s privacy policy.

Purposes of processing of Operational Data: We use the Operational Data to maintain the functionalities of myoncare App and to get in direct contact with you if required or initiated by you (e.g. in case of change of Standard Terms, necessary support, technical problems etc.).

Justification of Processing: The processing of Operational Data is justified based on Article 6 Paragraph 1 lit. b EU GDPR to fulfill the contract you conclude with Oncare for the purpose of the use of myoncare App.

IP GEOLOCATION

IP geolocation: We use a geolocation application for our services. We use ipapi (provided by apilayer Data Products GmbH, Elisabethstrasse 15/5, 1010 Vienna, Austria) and Geoapify (provided by Keptago Ltd., N. Nikolaidi and T. Kolokotroni ONISIFOROU CENTER 8011 Paphos, Cyprus)  to identify the location of the patient users. We use them for the security of our applications and for the purpose to check the location of the patient user to ensure that the use of our services is legally compliant. We do not combine the information we collect with any other information about you that could identify you. Data processed by them includes patient IP address and location details. Legal basis of their use is Art. 6 para. 1 1 lit. f GDPR. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. More information on their Privacy Policy can be found at https://ipapi.com/privacy/ and Privacy Policy | Geoapify Location Platform.

PROCESSING OF TREATMENT HEALTH INFORMATION / DATA

- Applicable to App Users using the App with their Health Care Provider –

During the use of myoncare App, your doctor, a clinic or other health care provider treating you (“Health Care Provider”) will enter your health information / personal data to myoncare Portal to start myoncare Services (e.g. provision of individual Careplan, reminder for intake of medicines etc.). In addition, you and your Health Care Provider will be able to upload documents and files related to you to myoncare App and myoncare Portal and can share the files with the other. Your Health Care Provider can upload a privacy policy for your information and define other consent requirements for you as a patient, for which your consent must be given. The files will be stored in a cloud database hosted in Germany. Your Health Care Professional can allow sharing such files with other Portal Users of his institution for medical reasons, but other Portal Users will not be able to access the files.

Your Health Care Provider will be responsible for the legitimate processing of the health information / personal data.

 We process such health information / personal data, including your health data, under an agreement with and in accordance with the instructions of your Health Care Provider. For the purposes of this agreement, the Health Care Provider is responsible for processing your health information / personal data and health data within the meaning of applicable data protection laws. This means that Oncare processes the health information / personal Data only according to the instructions of the Health Care Provider. If you have any questions or concerns regarding the processing of your health information / personal data or health data, you should primarily contact your Health Care Provider.

Types of Data: Name, date of birth, profile information, contact details and also health data, such as symptoms, photos, information about medications taken, responses to questionnaires including disease-related or condition-related information, diagnoses and therapies provided by health care professionals, planned and completed tasks.

Purposes of Treatment Data processing: We process your Treatment Health Information / Data to be able to provide our myoncare Services to your Health Care Provider and to you. Your health data, which you enter in our myoncare App, will be used by your Health Care Provider for consultation and support to you. We process this health information / personal data as part of an agreement with and in accordance with the instructions of your Health Care Provider. The transmission of this Treatment Data is pseudonymized and encrypted. To exercise your rights as a data subject, please contact your Health Care Provider.

Your doctor will be responsible for obtaining your consent. Even if you can use myoncare App without such consent, most of the functions will not work anymore (e.g. sharing of data with your Health Care Provider). Therefore, denial or revocation of consent to process Treatment Health Information / Data will lead to a heavy limitation of functionality of the App services and your doctor will not be able to support you via myoncare App anymore. 

GDPR Rules

Justification of processing of Treatment Health Information / Data: Your personal health information / data will be processed by your Health Care Provider in accordance with the provisions of the EU GDPR and all other applicable data protection regulations. The legal basis for data processing in particular arise from Art. 9 Paragraph 2 lit. h EU GDPR for health data as special sensitive data as well as your consent according to Art. 6 Paragraph 1 lit. a and 9 Paragraph 2 lit. a EU GDPR. The processing of data by Oncare for your Health Care Provider is, in addition, based on Art. 28 GDPR (data processing agreement)

PROCESSING OF ACTIVITY DATA

- Only applicable if you agree to share Activity Data via myoncare Tools

myoncare Tools offer you the possibility to connect the myoncare App to certain health apps (e.g. AppleHealth, GoogleFit, Withings), that you are using (“Health App”). To enable the processing of Activity Data, we are asking you to consent to the processing beforehand. If the connection is established after you granted your consent, Activity Data collected by the Health App is transferred to your connected Portal Users with the purpose of providing additional, contextual information about your activity to them. Please note that Activity Data is not validated by myoncare Tools and shall not be used by your connected Portal Users for diagnostic purposes or the basis for medical decision making. Please also note that your connected Portal Users are not required to monitor your Activity Data or provide any feedback to you regarding your Activity Data.

Activity Data is shared with your connected Portal Users each time you start myoncare App. At any time, you can revoke your consent to share your Activity Data from within the settings in myoncare App. Please note that your Activity Data are not shared anymore from this time point onwards. Already shared Activity Data will not be deleted from the myoncare Portal of your connected Portal Users.

The processing of Activity Data by you falls within your own data responsibility.

Types of data: The type and extent of data transferred depend on your decision and the data available in your connected Health App. Data can include, inter alia, weight, height, steps taken, burned calories, hours of sleep, heart rate and blood pressure.

Purposes of processing of Activity Data: Your Activity Data is transferred to your connected Portal Users with the purpose of providing additional, contextual information about your activity to them.

Justification of Processing: The processing of the Activity Data is done under your own responsibility.

PROCESSING OF PRODUCT SAFETY DATA

- Applicable to App Users whose Health Care Provider uses the medical device variant of myoncare Tools-

 Myoncare App is classified and marketed as a medical device according to the European medical device regulations. As the manufacturer of the App, we have to fulfill certain legal obligations (e.g. surveillance of functionality of the App, evaluation of incident reports which might be connected to the use of the App, tracking of users etc.). In addition, your Health Care Provider and you might communicate and collect personal data in myoncare App regarding specific medical devices or pharmaceuticals used in your treatment. The manufacturers of such medical devices or pharmaceuticals also have legal obligations regarding the surveillance of the market (e.g. collection and assessment of side effect reports).

Types of Data: Case reports, personal data provided in an incident report and results of evaluation.

Processing of Product Safety Data: We will store and assess any personal data related to our legal obligations as manufacturer of a medical device and transfer such personal data (if possible after pseudonymization) to competent authorities, notified bodies or other data controllers with supervisory responsibilities. In addition, we will store and transfer personal data related to medical devices and/or pharmaceuticals, if we receive any notices by your Healthcare Provider, by you as patient or any third person (e.g. our distributors or importers of the  myoncare Tools in your country) that has to be reported to the manufacturer of the product to enable the manufacturer to fulfill its legal product safety obligations.

GDPR Rules

Oncare is a data controller for Product Safety Data.

Justification of processing of Product Safety Data: Legal basis for the processing of personal data to fulfill legal obligations as a medical device or pharmaceutical manufacturer is Art. 9 Paragraph 2 lit. I EU GDPR in accordance with the post-market surveillance obligations provided by the German Medical Device Act and Medical Device Directive (from 26 May 2021 on regulated in Chapter VII of the new Medical Device Regulation (EU) 2017/745) and/or German Pharmaceutical Act.

PROCESSING OF CORPORATE HEALTH MANAGEMENT DATA

- Applicable to App Users using the App with the corporate health management program of their Employer-

During the use of myoncare App in the corporate health management program of your Company, certain personal (health) data will be shared in an aggregated form as Corporate Health Management Data with your Company and any Data Service Providers (e.g. data analyst or research companies) engaged by your Company. Neither your Company nor any Data Service Provider will be able to allocate such data to your identity. Oncare recommends not to share personal information when using the myoncare Services in the context of corporate health management.

We process Corporate Health Management Data, including your health data, under an agreement with and in accordance with the instructions of your Company and/or any Data Service Providers. For the purposes of this agreement, the Company is responsible for processing your Corporate Health Management Data as data controller, and Oncare as well as any Data Service Provider engaged by your Company, if any, are the processor of such data. This means that Oncare and any Data Service Provider process the Corporate Health Management Data only according to the instructions of the Company. If you have any questions or concerns regarding the processing of your Corporate Health Management Data, you should primarily contact your Company.

Purposes of Corporate Health Management Data processing: We process your Corporate Health Management Data to be able to provide our myoncare Services to your Company and to you. Your Corporate Health Management Data, which you enter in our myoncare App, will be used by your Company (either directly or via a Data Service Provider) in its corporate health management program. We process this Corporate Health Management Data as part of an agreement with and in accordance with the instructions of your Company and/or any Data Service Provider for its corporate health management program. The transmission of this Corporate Health Management Data is pseudonymized and encrypted. To exercise your rights as a data subject, please contact your Company.

GDPR Rules

Justification of processing of Corporate Health Management Data: Your Corporate Health Management Data will be processed by your Company in accordance with the provisions of the EU GDPR and all other applicable data protection regulations. Legal basis for data processing in particular arise from your consent according to Art. 6 Paragraph 1 lit. a and 9 Paragraph 2 lit. a EU GDPR or any other legal justification valid for your Company. The processing of data by Oncare to Company (either directly or via any service provider engaged by your Company) is, in addition, based on Art. 28 GDPR (data processing agreement)

Your Company as data controller will be responsible to obtain your consent if required due to data protection regulations and process the Corporate Health Management Data according to applicable data protection legislation. 

Email service

We use Brevo (provided by Sendinblue GmbH located in Köpenicker Straße 126, 10179 Berlin) and Sendgrid (provided by Twilio Inc., 1801 California Street Suite 500, Denver, CO 80202, USA). With these email services the sending of emails can be organized.  They are used to send confirmation emails, transaction confirmations and emails with important information regarding existing requests. The data you enter for the purpose of receiving emails is stored on their respective servers. When we send email on your behalf through these email services, we use an SSL secured connection.

The emails are related to the following tasks:

-First login to the Web Application;

-Password reset workflow for the Web Application;

-Account creation for the Patient Application;

-Password reset for the Patient Application;

-Reports are created and forwarded;

-Replacing push notifications by emails for PWA (Progressive Web App) in the following cases:

(i)   When a Caretask is set about to expire;

(ii) Medication reminder has been assigned;

(iii)  When the privacy policy has been updated.

(iv) When an appointment is sent to patients and HCP especially for Appointment type “Video Call”

Storage period

The data you provide us for the purpose of receiving emails will be stored by us until you unsubscribe from our services and will be deleted from our servers as well as from the servers of the email service providers after you unsubscribe.

Brevo (Privacy Policy): Privacy Policy - Protection of Personal Data | Brevo

SendGrid (Privacy Policy): https://sendgrid.com/resource/general-data-protection-regulation-2/

Matomo

This is an open-source web analysis tool. Matomo (provided by InnoCraft Ltd., New Zealand) does not transfer any data to servers outside the control of ONCARE. Matomo is deactivated when you use our services. Only after you have actively allowed it, your user behavior will be recorded anonymously. By deactivating, a "permanent cooki" will be stored, if your browser settings allow this. This cookie serves the purpose of signaling Matomo not to capture your browser.

The information on usage collected by the cookie is transferred to our servers and saved there so that we can analyze user behavior.

The information generated by the cookie about your use is:   

-User role

-User geolocation

-User browser

-User OS

-IP Address

-Pages/screens visited in myoncare portal, myoncare App and myoncare PWA (see section about PWA in this Privacy Statement)

-Buttons the user clicks in myoncare portal, myoncare App and myoncare PWA

-Time user spent.

The information generated by the cookie on how you use our services will not be passed on to third parties.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality. For more information visit: https://matomo.org/privacy-policy/.

The legal basis for the processing of the users' personal data is Art. 6 para. 1 s.1 lit. a of the GDPR. The processing of the users' personal data enables us to analyse the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our services. This will help us to continuously improve our services and its user-friendliness.

We process and store personal data only for as long as this is necessary for the fulfillment of the intended purpose.

SECURE TRANSFER OF PERSONAL DATA

We implement the appropriate technical and organizational security measures to ensure the optimal protection of the personal data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The security levels are continuously reviewed in collaboration with security experts and adapted to new security standards.

The data exchange to and from the App is encrypted. We use TLS and SSL as encryption protocols for secure data transmission. In addition, data exchange is end-to-end encrypted and takes place using pseudo-keys.

DATA TRANSFERS / DISCLOSURE TO THIRD PARTIES

We will only transmit your health information / personal data to third parties within the scope of given statutory provisions or based on your consent. In all other cases, information will not be transferred to third parties unless we are obliged to do so owing to mandatory legal regulations (disclosure to external bodies, including the supervisory authorities or law enforcement authorities). All transfer of personal data is encrypted during transfer.

We will share information about you if U.S. state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. We may also use and disclose your health information to:

- Comply with federal, state or local laws that require disclosure.

- Assist in public health activities such as tracking diseases or medical devices.

- Inform authorities to protect victims of abuse or neglect.

- Comply with federal and state health oversight activities such as fraud investigations.

- Respond to law enforcement officials or to judicial orders, subpoenas or other processes. 

- Conduct research following internal review protocols to ensure the balancing of privacy and research needs.

- Avert a serious threat to health or safety.

GENERAL INFORMATION ON CONSENT TO DATA PROCESSING

Your consent also constitutes permission to health information / data processing under data privacy law. Before granting your consent, we will inform you about the purpose of the processing and your right of objection. If the consent also relates to the processing of special categories of personal health information / data, myoncare App will explicitly notify you in the consent process.

For the health information / data processing for which your consent is required (as explained in this Privacy Notice), the consent will be requested during the registration process. After successful registration, the consents can be managed in the account settings of myoncare App.

GDPR Rules

Processing of special categories of personal data according to Art. 9 Paragraph 1 EU GDPR may only take place where necessary on the grounds of legal regulations and there is no reason to assume that your legitimate interests should prevail to the exclusion of processing such personal data or you have given consent to the processing of this personal data according to Art. 9 Paragraph 2 EU GDPR.

DATA RECIPIENTS / CATEGORIES OF RECIPIENTS

In our organization, we ensure that only those people are entitled to process personal data who are required to do so in order to fulfill their contractual and statutory duties. Your personal data and health data that you enter in our myoncare App will be made available to your Health Care Provider and/or Company either directly or via a Data Service Provider (depending on the type of use of myoncare Tools).

In certain cases, service providers support our specialist departments in fulfilling their tasks. The necessary data protection contracts have been concluded with all service providers which are data processors for the personal data. These service providers are Hetzner Online, Google (Google Firebase) and Sqanit (RepairCode). Google Firebase is a "NoSQL database" that enables synchronization between the myoncare Portal of your Health Care Provider and the myoncare App. NoSQL defines a mechanism of storing data which is modeled in means other than just tabular relations by allowing for easier “horizontal” scaling compared to tabular/ relational database management systems in a cluster of machines.

For this purpose, a pseudo key of the myoncare App is stored in Google Firebase along with the corresponding Careplan. The data transfer is pseudonymized to Oncare and its service providers which means that Oncare and its service providers cannot relate to you as a data subject. This is achieved by encryption of the data during transfer between you and your Health Care Provider or Company (either directly or to any Data Service Provider) and the use of pseudo-keys instead of personal identifiers such as names or e-mail addresses to track these transfers. Re-identification happens once the personal data has reached the account of your Healthcare Provider or Company in myoncare Portal or your account in myoncare App after verification via specific tokens.

Hetzner Online provides cloud storage in which the Firebase Manager, which manages the Firebase URLs for the myoncare Portal, is stored. In addition, Hetzner Online provides the isolated server domain of myoncare Portal in which your personal data is stored. Hetzner Online also hosts myoncare’s video and file management services, which enable encrypted video conferencing and exchange of files between you and your Health Care Provider, respectively. Access to your personal data by you and your Health Care Provider is ensured by sending specific tokens. This personal data is encrypted during transfer and pseudonymized during transfer and at rest to Oncare and its service providers. Service providers of Oncare do not have access to this personal data at any time.

The RepairCode tool, also known as Digital Twin Code from Sqanit GmbH, is a customer experience platform for handling external feedback with the opportunity to create support tickets. Please find the

Privacy policy here: https://app.repaircode.de/?main=main-client – legal/_privacy

TRANSFERS OF PERSONAL DATA TO THIRD COUNTRIES

Personal Data will only be transferred to third countries if this is necessary for the performance of the contractual obligation, is required by law or you have given us your consent.

Synchronization of myoncare App with myoncare Portal takes place via Google Firebase. The Google Firebase servers are hosted in the EU. However, according to the Google Firebase Terms of Service, transient data transfers in countries where Google and its’ service providers have establishments are possible; in the case of certain Google Firebase services, data is only transmitted to the US, insofar as no processing takes place in the European Union or the European Economic Area. Unauthorized access to your data is prevented by end-to-end encryption and secure access tokens. Hetzner Online is hosted in Nuremberg, Germany. The e-mails sent with SendGrid contain a so-called "tracking pixel", which connects to Sendgrid's servers when the email is opened. By this, it is possible to determine whether an email message has been opened.

Legal basis

The data processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.

Please note that your data is usually transmitted by us to a SendGrid server in the USA and stored there. We have concluded a contract with Sendgrid incorporating the EU standard contractual clauses. This ensures that a level of protection comparable to that in the EU exists.

In order to process Activity Data, interfaces to Google cloud services (in case of GoogleFit) or to AppleHealth or Withings within the mobile device of the App User are used. myoncare Tools use these interfaces which are provided by Google, Apple and Withings, to request Activity Data from connected Health Apps. The request sent by myoncare Tools does not contain personal data but personal data is provided to myoncare Tools via these interfaces.

PERIOD OF PERSONAL DATA STORAGE ACCORDING TO GDPR

We store your personal data as long as they are needed for the respective processing purpose. Please note that numerous retention periods dictate that personal data must continue to be stored. This applies in particular to commercial law or tax law storage obligations (e.g. Commercial Code, Tax Code, etc.). In addition, your Health Care Provider also has to ensure storage of your medical files (varies between 1 and 30 years, depending on the nature of documents).

Please note that Oncare is also subject to storage obligations which are contractually agreed with your Health Care Provider on the basis of legal provisions. In addition, and only if your Health Care Provider uses the medical device variant of myoncare Tools, certain storage periods arising from medical device law are applicable to the App. If there are no further storage obligations, the personal data is routinely deleted once the purpose has been achieved.

In addition, we can store personal data if you have given us your permission to do so or if legal disputes arise and we use evidence within the framework of statutory limitation periods, which can be up to thirty years; the regular limitation period is three years.

OBLIGATION TO PROVIDE PERSONAL DATA

Various personal data are necessary for the establishment, performance and termination of the contractual relationship and the fulfillment of the associated contractual and legal obligations. The same applies to the use of our myoncare App and the various functions it provides.

We have summarized the details for you in the above point. In certain cases, personal data must also be collected or made available in accordance with statutory provisions. Please note that it is not possible to process your enquiry or to execute the underlying contractual obligation without providing this personal data.

GRANTED ACCESS RIGHTS

In order for the myoncare App to work on your device, it is necessary for the App to be granted various permissions to access certain functions of the device. For all devices, independent from the operating system used, it is necessary to grant the App certain permissions, which we call "basic permissions". Depending on the operating system of the device you are using, it may have additional features that require additional permissions to make the app work. If applicable, we will list them in order of operating system (Android or iOS) after the "basic conditions".

The basic permissions (Android and iOS) are:

• Retrieve WLAN connections

Required to ensure the functionality of the document download in connection with WLAN connections.

• Retrieve Network Connections

Required to ensure document download functionality in connection with network connections that are not WLAN connections.

• Disable screen lock (prevent stand-by mode)

Required so that the videos that are among the provided documents can be played directly in the app without being interrupted by screen lock.

• Access all networks

Access to all networks is required to download documents.

• Disable sleep mode

This is necessary so that the videos that are among the provided documents can be played directly in the app, without the playback being interrupted by the occurrence of sleep mode.

• Mobile data / access to mobile data

If the user wishes to download documents exclusively via WLAN, he can make the appropriate setting in the menu of the app and deactivate the use of mobile data. Access to mobile data is necessary to ensure the functionality of deactivating document downloads via mobile data.

• Camera access

Camera access is required for scanning of QR codes and for video consultations.

• Microphone access

This is required for video consultations.

• Access to files and photos

 This is necessary for the exchange of files between you and your connected Portal Users.

• Access to web browsers

This is necessary to view received files from your connected Portal Users.

We use push notifications, which are messages sent to your mobile device as a service of the myoncare App via services such as Apple Push Notification Service or Google Cloud Messaging Service. These services are standard features of mobile devices. The service provider's privacy policy governs the access, use, and disclosure of personal information as a result of your use of these services.

AUTOMATED DECISIONS (ACCORDING TO GDPR) IN INDIVIDUAL CASES

We do not use purely automated processing to make decisions.

YOUR HIPAA RIGHTS

You have the HIPAA right to:

- Inspect and copy certain portions of your health information. You may request that your health records be provided to you in an electronic format. A copy or a summary of your health information will be provided, usually within 30 days of your request. A reasonable, cost-based fee will be charged.

- Request amendment of your health information if you feel the health information is incorrect or incomplete. You can ask to correct health information about you that you think is incorrect or incomplete.

- Receive an accounting of certain disclosures of your health information made for the prior six (6) years, although this excludes certain disclosures for treatment, payment, and health care operations. A reasonable, cost-based fee will be charged.

- Request to restrict how to use or disclose your health information. You can ask not to use or share certain health information for treatment, payment, or operations.

- Obtain a paper copy of the notice even if you receive it electronically. You can ask for a paper copy of the notice at any time, even if you have agreed to receive the notice electronically.

- File a complaint if you believe your privacy rights have been violated. You can file a complaint with the U.S. Department of Health and Human Services by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-800-368-1019 (Toll Free Call) or 1-800-537-7697 (TTD), or visiting https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf.

We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

Many states have adopted a patient bill of rights applicable to patients of physicians and/or hospitals and other health care facilities. Some of those states require that physicians provide a copy of the bill of rights to their patients.

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YOUR RIGHTS AS DATA SUBJECT ACCORDING TO GDPR

We would like to inform you of your rights as a data subject. These rights are set out in articles 15 - 22 EU GDPR and include: 

• Right of access (Art. 15 EU GDPR): You have the right be provided with a copy of any personal data that we hold about you;

• Right to erasure / right to be forgotten (Art. 17 EU GDPR): You can request us, without undue delay, to delete your personal data collected and processed by us. In this case, we will ask you to delete the myoncare App including your UID (unique identification number) from your smartphone/mobile phone. 

• Right to rectification (Art. 16 EU GDPR): You can require us to update or correct any inaccurate personal data or to complete any incomplete personal data;

• Right to data portability (Art. 20 EU GDPR): In general, you can request us to provide you with personal data which you have provided to us and which are processed by using automated means, based on your consent or the performance of a contract with you, in machine readable format so that they can be "ported" to a replacement service provider. 

• Right to restriction of data processing (Art. 18 EU GDPR): You can require us to "restrict" our use of your information, so that we can continue the use your information only subject to restrictions;

• Right to object to data processing (Art. 21 EU GDPR): You have the right to object to our use of your personal data and to revoke your consent at any time, if we process your personal data based on your consent. We will continue to provide our services if they do not depend on the consent that has been revoked.

To exercise these rights, please primarily contact your Health Care Provider or your Company or us at privacy@myoncare.com. We will require you to provide satisfactory proof of your identity to ensure that your rights are protected and that your personal data is disclosed only to you and not to any third person.

Please also contact us at any time at privacy@myoncare.com, if you have questions about data processing in our company or if you wish to revoke your consent. You also have the right to contact the relevant data protection supervisory authority.

FILE A COMPLAINT

If you believe that your privacy has been violated, you may file a complaint with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with us or the Secretary.  To file a complaint with us or receive more information contact:

Phone: +49 (0) 89 4445 1156 

Email: privacy@myoncare.com

Address: Balanstraße 71a

81541 Munich, Germany

Attn: Complaint

To file a complaint with the U.S. Department of Health and Human Services write to 200 Independence Ave., S.W., Washington, D.C. 20201, or call 1-800-368-1019 (Toll Free Call) or 1-800-537-7697 (TTD), or file an online complaint at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf. 

‍DATA PROTECTION OFFICER ACCORDING TO GDPR

You can contact our data protection officer to answer all data protection questions at privacy@myoncare.com.

AGE RESTRICTION OF THE APPLICATION

A minimum age of 18 years is required to use myoncare App. If you are below 18 years old, your legal guardian will have to provide the privacy consent required to use the App.

‍CHANGES TO PRIVACY NOTICE

We explicitly reserve our right to modify this Privacy Notice in future at our own discretion. Modifications or additions may, for instance, be necessary to meet statutory requirements, correspond with technical and economic developments or to meet the interests of the App or Portal Users.

Any modifications are possible at any time and will be published in an appropriate manner and in an appropriate time frame to you before they take effect (e.g. by posting revised Privacy Notice at login or by providing advance notice to you of material changes).

ONCARE GmbH

Postal address

Balanstraße 71a

81541 Munich, Germany

T | +49 (0) 89 4445 1156 

E | info@myoncare.com

 Contact info of the data protection officer:

privacy@myoncare.com

‍ Last updated 20 March 2024.

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PRIVACY POLICY EGYPT

Welcome to myoncare, the digital health portal and mobile app (“App”) for efficient and needs-oriented patient care and support for corporate health management programs.

For us at Oncare GmbH (hereinafter referred to as “Oncare” or “we”, “us”, “our”), the protection of your privacy and any personal data relating to you while using the myoncare App is of major relevance and importance. We are aware of the responsibilities arising from your trust to provide and save your personal (health) data in the myoncare App. Therefore, our technology systems used for myoncare Services are set up according to the highest standards and the lawful processing of personal data is core to our business ethics.

We process your personal data in accordance with the applicable legal provisions for the protection of personal data, in particular the Egyptian Personal Data Protection Law (the “PDPL”). Furthermore European Data Protection rules apply, for more information please check our Privacx Notice (Europe). This Privacy Notice tells you why and how Oncare processes your personal (health) data which we collect from you or which you provide to us, when you decide to use myoncare App. In particular, you will find a description of the personal data, which we collect and process as well as the purpose and on which basis we are processing the personal data and the rights to which you are entitled.

Please read this Privacy Notice carefully to ensure that you understand each provision. After reading the Privacy Notice, you will have the option to consent to the Privacy Notice and the processing of your personal (health) data as described in this Privacy Note. If you give consent, the Privacy Notice will be part of the contract between you and Oncare.

DEFINITIONS

“App User” means any user of the myoncare App (Patient and/or employee).

“Blockchain” in the myoncare system is an additional database that stores data from all the installations.

“Company” means your employer, if you and your employer are using myoncare Tools for the employer’s corporate health management program.

“Data Service Provider” means any agent engaged and instructed by Company for collection, screening and interpretation of pseudonymized or anonymized employee data in corporate health management programs based on a separate service agreement with the Company (e.g. data analyst, general health prevention services, data evaluation services etc.) and as identified by a separate information sheet to the employees.

“Health Care Provider” means your doctor, clinic, health care institutions or other health care professional acting on its own or on behalf of your doctor, clinic or health care institutions.

“myoncare App” means the myoncare mobile app intended for the use by patients or employees who want to use the services provided by Oncare.

“myoncare Portal” means the myoncare web-portal intended for professional use by Portal Users and functioning as interface between such Portal Users and App Users.

“myoncare Services” means the services, functionalities and other offerings which are or may be offered to Portal Users via the myoncare Portal and/or to App users via the myoncare App, as applicable.

“myoncare Tools” means both, myoncare App and myoncare Portal, together.

“Oncare” means ONCARE GmbH, Germany.

“Portal User” means any Health Care Provider, Company or Data Service Provider using the web-based myoncare Portal.

“Privacy Notice” means this statement made to you as patient or employee and user of the myoncare App that describes how we collect, use and retain your personal information, and provides you with information on your comprehensive rights.

“myoncare PWA” means the myoncare Progressive Web App application for patients who wish to use the services offered by Oncare by the PWA  and not by the myoncare app.

“Standard Terms” means the Standard Terms and Conditions for using the myoncare App.

RESPONSIBLE ENTITY

Oncare , a company registered with the Munich Local Court with the Register number 219909 with its office located Balanstraße 71a, 81541 Munich, Germany, offers and operates the mobile application myoncare App giving access to myoncare Services. This Privacy Notice applies to all personal data processing by Oncare related to the use of myoncare App.

myoncare PWA

A progressive web app (PWA) is a website that looks and behaves as if it is a mobile app. PWAs are built to take advantage of native mobile device features, without requiring the user to visit an app store. The goal of PWAs is to combine the difference between apps and the traditional web by bringing most of the benefits of native mobile apps to the mobile browser. The PWA is based on the technology of “React Native for Web”. “React Native for Web” is an open source software for PWA applications.

Before patients can use the myoncare PWA, they need a computer or smartphone and an active internet connection. An app does not need to be downloaded.

Some of the myoncare app services cannot be used within the myoncare PWA as described below. These are the following services or specifications:

-Chat with a care team;

-Video calls;

-Security PIN codes;

-Activity data tracking (e.g. AppleHealth, GoogleFit, Withings).

The following information regarding the myoncare app also apply to the myoncare PWA, unless otherwise stated in this section.

WHAT IS PERSONAL DATA

“Personal data” is all information that makes it possible to identify a natural person. In particular, this includes your name, voice, photograph, identification number, date of birth, address, telephone number, e-mail address and IP address, or any data referring to your psychological, medical, economic, cultural or social identity. “Health data” is personal data that relates to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status.

Data is considered “anonymous” if no personal reference to the person/user can be made. In contrast, “pseudonymized” data is data from which personal reference or personal identifiable information is replaced by one or more artificial identifiers, or pseudonyms, but which can, in general, be re-identified by the identifier key.

WHICH PERSONAL DATA WILL BE PROCESSED WHILE USING MYONCARE APP

We may process the following data categories about you while using the myoncare App:

• Operational Data: Personal data provided to us when you register to our myoncare App, contact us regarding any problems with the App or otherwise interact with us with the purpose of using the App (“Operational Data”);

• Treatment Data: You or your Health Care Provider will enter personal data, such as name, age, height, weight, indication, disease symptoms and further information in connection with your treatment (e.g. in a care plan) with the support of myoncare App (“Treatment Data”). Treatment Data are, therefore, personal data which are collected or processed, when you interact with your Health Care Provider via myoncare App;

• Activity Data: Personal data which will be processed by us when you connect myoncare App to a Health App (e.g. AppleHealth, GoogleFit, Withings). Your Activity Data is transferred to your connected Health Care Provider as Portal User.

• Product Safety Data: Personal data which will be processed to fulfill our legal obligations as manufacturer of the myoncare App as medical device. In addition, your personal data may be processed to fulfill legal safety or vigilance purposes of medical device or pharmaceutical companies.  (“Product Safety Data”).

• Reimbursement Data: Personal data which are required for the reimbursement process between your Health Care Provider and your heath insurer (“Reimbursement Data”).

• Corporate Health Management Data: Personal or aggregated data which will be collected in concrete projects and questionnaires as asked by your employer (either directly or by Data Service Provider engaged by your Company). The data may relate to certain health information, your opinion regarding your personal well-being, your opinion as employee to a specific internal or external situation or data regarding the care or health situation in general (“Corporate Health Management Data”).

BLOCKCHAIN TECHNOLOGY

Blockchain technology (“Blockchain“) (European Patent No. 4 002 787), is an optional offered service, it is not mandatory. It is your Health Care Provider who decides to use the Blockchain solution. The Blockchain is supported by Hyperledger Fabric.  Hyperledger Fabric is an open source software for enterprise-grade blockchain deployments. It offers a scalable and secure platform that supports blockchain projects.

Blockchain in the myoncare system is an additional database that stores data from all the installations. All the data is stored in Germany. It is a Private Blockchain (“Private Blockchain“), it allows the entry of only selected verified participants, and it is possible to override, edit, or delete entries as required.

In general, the Blockchain is made up of digitally recorded data in a chain of packages called ‘blocks’ that store records of transactions. The manner in which these blocks are linked is chronological. The first block created is called a genesis block and each block added afterwards will have a cryptographic hash that refers to the previous block, allowing to trace transactions and changes to information going back to the Genesis block. All transactions within the blocks are validated and agreed upon by a consensus mechanism, ensuring that each transaction is true and correct.

Each block contains the list of transactions, its timestamp, its own hash, and the previous block’s hash. A hash is a function used to convert digital data to a fixed-sized alphanumeric string. If an unauthorized person tries to update the data from a single block, the hash of the block would also change and the linking to this block would be lost. At this moment, the copy blockchain won’t be in sync with the other copies. When all nodes try to sync their copies they would realize that this one copy is different and then the network marks this node as illegitimate. This process makes it quite difficult for unauthorized persons to tamper with the records in the blockchain.

Our Blockchain is a Private Blockchain. A Private Blockchain is decentralized. It is a distributed ledger that operates as a closed database.  Unlike Public Blockchains, which are “permissionless,” Private Blockchains are “permissioned,” because approval is required to become a user. In contrast to Public Blockchains that are open for everyone, Private Blockchains require some form of authorization. This allows to take advantage of the security and immutability of blockchain technology while also complying with privacy regulations, most notably the Personal Data Protection Law (PDPL). Private Blockchain records can be edited, orverrirden or deleted; deleted means in this context to erase the reference to the UUID (Universally Unique Identifier) in the customer´s database. The result is that the hash is anonymized in the Blockchain database, with the consequence that this process is compliant with the Personal Data Protection Law and it guarantees the rights of a data subject as stipulated in  Art. 2 PDPL.

Types of data that are stored and processed on the Blockchain:

-Patient UUID

-Site/Institution UUID

-Asset UUID

-Hash of Caretask & Asset Data.

(UUID: Universally Unique Identifier).

The data stored in the Blockchain is pseudo-anonymous.

Our Blockchain intends to provide services that help prove the integrity of the data related to the privacy policy, patient profile, assets, and the assigned caretasks and medications. To communicate with the blockchain, the user needs to enroll a set of public-private keys. The enrollment process generates certificates that are stored in a separate database for Health Care Providers and on the phone for the patients. A backup of the patient’s keys is encrypted and stored in the Health Care Provider database which can be accessed only by the patient.

For the privacy policy consent verification, whenever the Health Care Provider intends to communicate with the patient, the system checks if the patient has valid consent to the privacy policy of the health care institution. The blockchain is used to guarantee the integrity and accountability of the record that stores that the patient has accepted the privacy policy.

When the Health Care Provider uploads the new version of the privacy policy, the hash of the file is stored in the blockchain, and after the patient consents to the privacy policy, this interaction is stored on the blockchain. For each communication with the patient, the blockchain returns a flag if the patient’s consent is still valid for the recent privacy policy by comparing the hash.

Similarly, for the patient sync feature, the integrity of the patient profile is assured by the blockchain. The Health Care Provider knows if the patient profile is out of sync with the profile on the phone by comparing the hash of the patient profile on the blockchain. This enables the Health Care Provider to have the most recent patient profile information.

myoncare Portal:

If the Health Care Provider decides to use the Blockchain solution, ONCARE will add an extra service called adapter service that will be used to communicate with the Blockchain. The Blockchain instance is hosted by ONCARE.

myoncare App:

The patients can connect to the same Blockchain instance, and it is done with the help of the phone manager service. This service is also hosted by ONCARE.

Justification of Processing: The processing of data by Oncare for the Health Care Provider is based on Art. 6 PDPL (data processor’s obligations).

PROCESSING OF OPERATIONAL DATA

– Applicable to all App Users –

You might provide us with certain personal data in case you are contacting us to understand or discuss the functions and usage of the App or in case of a service request.

In the event of a service request, the following personal data may also be viewed by authorized Oncare employees:

• The personal data that you have provided to your Health Care Provider through our App (e.g. name, date of birth, profile picture, contact details)

• The health data you have provided to your Health Care Provider, the Data Service Provider or Company through our myoncare App (e.g., information about medications taken, responses to questionnaires including disease-related or condition-related information, diagnoses and therapies provided by health care professionals, planned and completed tasks)

Authorized Oncare employees who have access to your Health Care Provider’s, Data Service Provider’s or Company’s database for the purpose of processing a service request are contractually required to keep all personal information strictly confidential.

When myoncare App is downloaded, the necessary information is transferred to the app store provider. We have no influence on this data collection and are not responsible for it. We process the personal data provided to us by the provider of the app store within the framework of our contractual relationship for the purpose of further developing our myoncare Apps and Services.

For the processing of Operational Data, Oncare acts as data controller responsible for the legitimate processing of your personal data.

Types of Data: Your name, e-mail-address, date of birth, registration date, pseudo keys generated by the app; device token to identify your device, your pseudo identification number, your IP address, type and version of the operating system used by your device.

The app uses Google Maps API to use geographical information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions. For more information about the scope, legal basis and purpose of data processing by Google as well as the storage period, please refer to Google’s privacy policy.

Purposes of processing of Operational Data: We use the Operational Data to maintain the functionalities of myoncare App and to get in direct contact with you if required or initiated by you (e.g. in case of change of Standard Terms, necessary support, technical problems etc.).

Justification of Processing: The processing of Operational Data is justified based on Article 6 Paragraph 2 PDPL to fulfill the contract you conclude with Oncare for the purpose of the use of myoncare App.

IP GEOLOCATION

IP geolocation: We use a geolocation application for our services. We use ipapi (provided by apilayer Data Products GmbH, Elisabethstrasse 15/5, 1010 Vienna, Austria) to identify the location of the patient users. We use ipapi for the security of our applications and for the purpose to check the location of the patient user to ensure that the use of our services is legally compliant. We do not combine the information we collect with any other information about you that could identify you. Data processed by apilayer includes patient IP address and location details. Legal basis for the use of ipapi is Art. 6 PDPL. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. More information on the apilayer Privacy Policy can be found at https://ipapi.com/privacy/.

PROCESSING OF TREATMENT DATA

– Applicable to App Users using the App with their Health Care Provider –

During the use of myoncare App, your doctor, a clinic or other health care provider treating you (“Health Care Provider”) will enter your personal data to myoncare Portal to start myoncare Services (e.g. provision of individual Careplan, reminder for intake of medicines etc.). In addition, you and your Health Care Provider will be able to upload documents and files related to you to myoncare App and myoncare Portal and can share the files with the other. Your Health Care Provider can upload a privacy policy for your information and define other consent requirements for you as a patient, for which your consent must be given. The files will be stored in a cloud database hosted in Germany. Your Health Care Professional can allow sharing such files with other Portal Users of his institution for medical reasons, but other Portal Users will not be able to access the files.

Your Health Care Provider will be responsible for a legitimate processing of the personal data.

We process such personal data, including your health data, under an agreement with and in accordance with the instructions of your Health Care Provider. For the purposes of this agreement, the Health Care Provider is responsible of processing your personal data and health data within the meaning of applicable data protection laws as data controller, and Oncare is the processor of such personal (health) data. This means that Oncare processes the Personal Data only according to the instructions of the Health Care Provider. If you have any questions or concerns regarding the processing of your personal data or health data, you should primarily contact your Health Care Provider.

Types of Data: Name, date of birth, profile information, contact details and also health data, such as symptoms, photos, information about medications taken, responses to questionnaires including disease-related or condition-related information, diagnoses and therapies provided by health care professionals, planned and completed tasks.

Purposes of Treatment Data processing: We process your Treatment Data to be able to provide our myoncare Services to your Health Care Provider and to you. Your health data, which you enter in our myoncare App, will be used by your Health Care Provider for consultation and support to you. We process this personal data as part of an agreement with and in accordance with the instructions of your Health Care Provider. The transmission of this Treatment Data is pseudonymized and encrypted. To exercise your rights as a data subject, please contact your Health Care Provider.

Justification of processing of Treatment Data: Your personal data will be processed by your Health Care Provider in accordance with the provisions of the PDPL and all other applicable data protection regulations. Legal basis for data processing in particular arise from Art. 12 PDPL for health data as sensitive data as well as your consent according to Art. 6 paragraph 2 PDPL. The processing of data by Oncare for your Health Care Provider is, in addition, based on Art. 6 PDPL.

Your doctor as data controller will be responsible to obtain your consent. Even if you can use myoncare App without such consent, most of the functions will not work anymore (e.g. sharing of data with your Health Care Provider). Therefore, denial or revocation of consent to process Treatment Data will lead to a heavy limitation of functionality of the App services and your doctor will not be able to support you via myoncare App anymore.

PROCESSING OF ACTIVITY DATA

– Only applicable if you agree to share Activity Data via myoncare Tools –

myoncare Tools offer you the possibility to connect the myoncare App to certain health apps (e.g. AppleHealth, GoogleFit, Withings), that you are using (“Health App”). To enable processing of Activity Data, we are asking you to consent to the processing beforehand. If the connection is established after you granted your consent, Activity Data collected by the Health App is transferred to your connected Portal Users with the purpose of providing additional, contextual information about your activity to them. Please note that Activity Data is not validated by myoncare Tools and shall not be used by your connected Portal Users for diagnostic purposes or the basis for medical decision making. Please also note, that your connected Portal Users are not required to monitor your Activity Data or provide any feedback to you regarding your Activity Data.

Activity Data is shared with your connected Portal Users each time you start myoncare App. At any time you can revoke your consent to share your Activity Data from within the settings in myoncare App. Please note that your Activity Data is not shared anymore from this time point onwards. Already shared Activity Data will not be deleted from the myoncare Portal of your connected Portal Users until its minimum legal retention period outlined in the PDPL has elapsed.

The processing of Activity Data by you falls within your own data responsibility.

Types of data: The type and extent of data transferred depends on your decision and the data available in your connected Health App. Data can include, inter alia, weight, height, taken steps, burned calories, hours of sleep, heart rate and blood pressure.

Purposes of processing of Activity Data: Your Activity Data is transferred to your connected Portal Users with the purpose of providing additional, contextual information about your activity to them.

Justification of Processing: The processing of the Activity Data is done under your own responsibility.

‍PROCESSING OF PRODUCT SAFETY DATA

As manufacturer of the App, we have to fulfill certain legal obligations (e.g. surveillance of functionality of the App, evaluation of incident reports which might be connected to the use of the App, tracking of users etc.). In addition, your Health Care Provider and you might communicate and collect personal data in myoncare App regarding specific medical devices or pharmaceuticals used in your treatment. The manufacturers of such medical devices or pharmaceuticals also have legal obligations regarding the surveillance of the market (e.g. collection and assessment of side effect reports).

Oncare is data controller for Product Safety Data.

Types of Data: Case reports, personal data provided in an incident report and results of evaluation.

Processing of Product Safety Data: We will store and assess any personal data related to our legal obligations and transfer such personal data (if possible after pseudonymization) to competent authorities, notified bodies or other data controllers with supervisory responsibilities. In addition, we will store and transfer personal data related to medical devices and/or pharmaceuticals, if we receive any notices by your Health Care Provider, by you as patient or any third person (e.g. our distributors or importers of the myoncare Tools in your country) that has to be reported to the manufacturer of the product to enable the manufacturer to fulfill its legal product safety obligations.

Justification of processing of Product Safety Data: Legal basis for the processing of personal data to fulfill legal obligations is Art. 6 and 12 PDPL.

PROCESSING OF REIMBURSEMENT DATA

– Applicable to App Users using the App with their Health Care Provider for reimbursement purposes –

myoncare App will support your Health Care Provider to start standard reimbursement processes for the health services provided to you via myoncare App. To enable the reimbursement process, myoncare App will support the collection of your personal (health) data by your Healh Care Provider for transfer of such data to your cost payer (either his/her Association of Statutory Health Insurances and/or your health insurer). This data processing is just an initial data transfer for the Health Care Provider to receive reimbursement by your health insurer. The kind and amount of personal data processed does not differ to other reimbursement routines of the Health Care Provider. Your Health Care Provider is data controller for Reimbursement Data. Oncare is acting as data processor based on the data processing agreement with your Health Care Provider.

Types of Data: Name, diagnosis, indications, treatment, period of treatment, other data required for reimbursement administration.

Processing of Reimbursement Data: Your Health Care Provider will transfer your Treatment Data required to receive reimbursement to the cost payer (either his/her Association of Statutory Health Insurances and/or your health insurer) and the cost payer will process the Reimbursement Data to provide reimbursement to your Health Care Provider.

PROCESSING OF CORPORATE HEALTH MANAGEMENT DATA

– Applicable to App Users using the App with the corporate health management program of their Company –

During the use of myoncare App in the corporate health management program of your Company, certain  personal (health) data will be shared in an aggregated form as Corporate Health Management Data with your Company and any Data Service Providers (e.g. data analyst or research companies) engaged by your Company. Neither your Company nor any Data Service Provider will be able to allocate such data to your identity. Oncare recommends not to share personal information when using the myoncare Services in the context of corporate health management.

We process such Corporate Health Management Data, including your health data, under an agreement with and in accordance with the instructions of your Company and/or any Data Service Providers. For the purposes of this agreement, the Company is responsible for processing your Corporate Health Management Data as data controller, and Oncare as well as any Data Service Provider engaged by your Company, if any, are the processor of such data. This means that Oncare and any Data Service Provider process the Corporate Health Management Data only according to the instructions of the Company. If you have any questions or concerns regarding the processing of your Corporate Health Management Data , you should primarily contact your Company.

Purposes of Corporate Health Management Data processing: We process your Corporate Health Management Data to be able to provide our myoncare Services to your Company and to you. Your Corporate Health Management Data, which you enter in our myoncare App, will be used by your Company (either directly or via a Data Service Provider) in its corporate health management program. We process this Corporate Health Management Data as part of an agreement with and in accordance with the instructions of your Company and/or any Data Service Provider for its corporate health management program. The transmission of this Corporate Health Management Data is pseudonymized and encrypted. To exercise your rights as a data subject, please contact your Company.

Justification of processing of Corporate Health Management Data: Your Corporate Health Management Data will be processed by your Company in accordance with the provisions of the PDPL and all other applicable data protection regulations. Legal basis for data processing in particular arise from your consent according to Art. 6 Paragraph 1 of the PDPL or any other legal justification valid for your Company. The processing of data by Oncare to Company (either directly or via any service provider engaged by your Company) is, in addition, based on Art. 6 paragraph 2 PDPL.

Your Company as data controller will be responsible to obtain your consent if required due to data protection regulations and process the Corporate Health Management Data according to applicable data protection legislation.

SECURE TRANSFER OF PERSONAL DATA

We implement the appropriate technical and organizational security measures to ensure the optimal protection of the personal data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The security levels are continuously reviewed in collaboration with security experts and adapted to new security standards.

The data exchange to and from the App is encrypted. We use TLS and SSL as encryption protocols for secure data transmission. In addition, data exchange is end-to-end encrypted and takes place using pseudo-keys.

DATA TRANSFERS / DISCLOSURE TO THIRD PARTIES

We will only transmit your personal data to third parties within the scope of given statutory provisions or based on your consent. In all other cases, information will not be transferred to third parties unless we are obliged to do so owing to mandatory legal regulations (disclosure to external bodies, including the supervisory authorities or law enforcement authorities).

All transfer of personal data is encrypted during transfer.

SendGrid

We use Sendgrid for sending emails. The provider is Sendgrid Inc., 1801 California Street Suite 500, Denver, CO 80202, USA. Sendgrid is a service with which the sending of emails can be organized. Sendgrid is used to send confirmation emails, transaction confirmations and emails with important information regarding existing requests. The data you enter for the purpose of receiving emails is stored on Sendgrid’s servers. When we send email on your behalf through SendGrid, we use an SSL secured connection.

The emails are related to the following tasks:

-First login to the Web Application;

-Password reset workflow for the Web Application;

-Account creation for the Patient Application;

-Password reset for the Patient Application;

-Replacing push notifications by emails for PWA (Progressive Web App) in the following cases:

(i)   When a Caretask is set to expire in one day;

(ii)  When a Caretask is set to expire in one hour;

(iii) Medication has been assigned;

(iv)  When the privacy policy has been updated.

For the purpose of analysis, the e-mails sent with SendGrid contain a so-called “tracking pixel”, which connects to Sendgrid’s servers when the e-mail is opened. By this, it is possible to determine whether an email message has been opened.

Legal basis

The data processing is based on your consent (Art. 6 PDPL para. 1). You can revoke this consent at any time. The legality of the data processing operations already carried out remains unaffected by the revocation.

Storage period

The data you provide us for the purpose of receiving emails will be stored by us until you unsubscribe from our services and will be deleted from our servers as well as from the servers of Sendgrid after you unsubscribe.

Please note that your data  is usually transmitted by us to a SendGrid server in the USA and stored there. We have concluded a contract with Sendgrid incorporating the EU standard contractual clauses. This ensures that a level of protection comparable to that in the EU exists.

SendGrid (Privacy Policy): https://sendgrid.com/resource/general-data-protection-regulation-2/

Matomo

This is an open source web analysis tool. Matomo (provided by InnoCraft Ltd., New Zealand) does not transfer any data to servers outside the control of ONCARE. Matomo is deactivated when you use our services. Only after you have actively allowed it, your user behaviour will be recorded anonymously. By deactivating, a “permanent cookie” will be stored, if your browser settings allow this. This cookie serves the purpose of signaling Matomo not to capture your browser.

The information on usage collected by the cookie is transferred to our servers and saved there so that we can analyse user behaviour.

The information generated by the cookie about your use is:    

-User role

-User geolocation

-User browser

-User OS

-IP Address

-Pages/screens visited in Web and PWA (see section about PWA in this Privacy Statement)

-Buttons the user clicks in Web and PWA

-Time user spent.

The information generated by the cookie on how you use our services will not be passed on to third parties.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality. For more information visit: https://matomo.org/privacy-policy/.

The legal basis for the processing of the users’ personal data is Art. 6 para. 1 of the PDPL. The processing of the users’ personal data enables us to analyse the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our services. This helps us to continuously improve our services and its user-friendliness.

We process and store personal data only for as long as this is necessary for the fulfilment of the intended purpose.

GENERAL INFORMATION ON CONSENT TO DATA PROCESSING

Your consent also constitutes permission to data processing under data privacy law. Before granting your consent, we will inform you about the purpose of the data processing and your right of objection.

If the consent also relates to the processing of special categories of personal data (i.e. sensitive data under the PDPL), myoncare App will explicitly notify you in the consent process. Processing of sensitive data according to Art. 9, 12 and 13 PDPL may only take place where necessary on the grounds of legal regulations and there is no reason to assume that your legitimate interests should prevail to the exclusion of processing such personal data or you have given consent to the processing of this personal data according to Art. 12 Paragraph 2 PDPL.

For the data processing for which your consent is required (as explained in this Privacy Notice), the consent will be requested during registration process. After successful registration, the consents can be managed in the account settings of myoncare App.

DATA RECIPIENTS / CATEGORIES OF RECIPIENTS

In our organization, we ensure that the only persons are entitled to process personal data are the ones who are required to do so in order to fulfill their contractual and statutory duties. Your personal data and health data that you enter in our myoncare App will be made available to your Health Care Provider and/or Company either directly or via a Data Service Provider (depending on the type of use of myoncare Tools).

In certain cases, service providers support our specialist departments in fulfilling their tasks. The necessary data protection contracts have been concluded with all service providers which are data processor for the personal data. These service providers are Hetzner Online and Google (Google Firebase). Google Firebase is a “NoSQL database” that enables synchronization between the myoncare Portal of your Health Care Provider and the myoncare App. NoSQL defines a mechanism of storing data which is modeled in means other than just tabular relations by allowing for easier “horizontal” scaling compared to tabular/ relational database management systems in a cluster of machines.

For this purpose, a pseudo key of the myoncare App is stored in Google Firebase along with the corresponding Careplan. The data transfer is pseudonymized to Oncare and its service providers which means that Oncare and its service providers cannot relate to you as a data subject. This is achieved by encryption of the data during transfer between you and your Health Care Provider or Company (either directly or to any Data Service Provider) and the use of pseudo-keys instead of personal identifiers such as names or e-mail addresses to track these transfers. Re-identification happens once the personal data has reached the account of your Health Care Provider or Company in myoncare Portal or your account in myoncare App after verification via specific tokens.

Hetzner Online provides cloud storage in which the Firebase Manager, which manages the Firebase URLs for the myoncare Portal, is stored. In addition, Hetzner Online provides the isolated server domain of myoncare Portal in which your personal data is stored. Hetzner Online also hosts myoncare’s video and file management services, which enable encrypted video conferencing and exchange of files between you and your Health Care Provider, respectively. Access to your personal data by you and your Health Care Provider is ensured by sending specific tokens. This personal data is encrypted during transfer and pseudonymized during transfer and at rest to Oncare and its service providers. Service providers of Oncare do not have access to this personal data at any time.

TRANSFERS OF PERSONAL DATA TO THIRD COUNTRIES

No personal data collected by this myoncare App will be stored in the app stores. Personal Data will only be transferred to third countries (outside of Egypt) if this is necessary for the performance of the contractual obligation, is required by law or you have given us your consent.

Synchronization of myoncare App with myoncare Portal takes place via Google Firebase. The Google Firebase servers are hosted in the EU. However, according to the Google Firebase Terms of Service, transient data transfers in countries where Google and its service providers have establishments are possible. In the case of certain Google Firebase services, data is only transmitted to the USA, insofar as no processing takes place in Egypt. Unauthorized access to your data is prevented by end-to-end encryption and secure access tokens. Hetzner Online is hosted in Nuremberg, Germany.

In order to process Activity Data, interfaces to Google cloud services (in case of GoogleFit) or to AppleHealth or Withings within the mobile device of the App User are used. Myoncare Tools use these interfaces which are provided by Google, Apple and Withings, to request Activity Data from connected Health Apps. The request sent by myoncare Tools does not contain personal data but personal data is provided to myoncare Tools via these interfaces.

PERIOD OF PERSONAL DATA STORAGE

We store your personal data as long as they are needed for the respective processing purpose. Please note that numerous retention periods dictate that personal data must continue to be stored. This applies in particular to commercial law or tax law storage obligations (e.g. Commercial Code, Tax Code, etc.). In addition, your Health Care Provider also has to ensure storage of your medical files (varies between 1 and 30 years, depending on the nature of documents).

Please note that Oncare is also subject to storage obligations which are contractually agreed with your Health Care Provider on the basis of legal provisions. If there are no further storage obligations, the personal data is routinely deleted once the purpose has been achieved.

In addition, we can store personal data if you have given us your permission to do so or if legal disputes arise and we use evidence within the framework of statutory limitation periods, which can be up to thirty years; the regular limitation period is five years.

OBLIGATION TO PROVIDE PERSONAL DATA

Various personal data are necessary for the establishment, performance and termination of the contractual relationship and the fulfillment of the associated contractual and legal obligations. The same applies to the use of our myoncare App and the various functions it provides.

We have summarized the details for you in the above point. In certain cases, personal data must also be collected or made available in accordance with statutory provisions. Please note that it is not possible to process your enquiry or to execute the underlying contractual obligation without providing this  personal data.

GRANTED ACCESS RIGHTS

In order for the myoncare App to work on your device, it is necessary for the App to be granted various permissions to access certain functions of the device. For all devices, independent from the operating system used, it is necessary to grant the App certain permissions, which we call “basic permissions”. Depending on the operating system of the device you are using, it may have additional features that require additional permissions to make the app work. If applicable, we will list them in order of operating system (Android or iOS) after the “basic conditions”.

The basic permissions (Android and iOS) are:

• Retrieve WLAN connections

Required to ensure the functionality of the document download in connection with WLAN connections.

• Retrieve Network Connections

Required to ensure document download functionality in connection with network connections that are not WLAN connections.

• Disable screen lock (prevent stand-by mode)

Required so that the videos that are among the provided documents can be played directly in the app without being interrupted by screen lock.

• Access all networks

Access to all networks is required to download documents.

• Disable sleep mode

This is necessary so that the videos that are among the provided documents can be played directly in the app, without the playback being interrupted by the occurrence of sleep mode.

• Mobile data / access to mobile data

If the user wishes to download documents exclusively via WLAN, he can make the appropriate setting in the menu of the app and deactivate the use of mobile data. Access to mobile data is necessary to ensure the functionality of deactivating document downloads via mobile data.

• Camera access

Camera access is required for scanning of QR codes and for video consultations.

• Microphone access

This is required for video consultations.

• Access to files and photos

This is necessary for the exchange of files between you and your connected Portal Users.

• Access to web browsers

This is necessary to view received files from your connected Portal Users.

We use push notifications, which are messages sent to your mobile device as a service of the myoncare App via services such as Apple Push Notification Service or Google Cloud Messaging Service. These services are standard features of mobile devices. The service provider’s privacy policy governs the access, use, and disclosure of personal information as a result of your use of these services.

AUTOMATED DECISIONS IN INDIVIDUAL CASES

We do not use purely automated processing to make decisions.

YOUR RIGHTS AS DATA SUBJECT

We would like to inform you of your rights as a data subject. These rights are set out in article 1 PDPL and include:

• Right of access (Art. 1 (1.) PDPL): You have the right to access and be provided with a copy of any personal data that we hold about you;

• Right to rectification (Art. 1 (3.) PDPL): You can require us to correct or amend or erase or complete your personal data;

• Right to restriction of data processing (Art. 1 (4.) PDPL): You can require us to “restrict” our use of your information, so that we can continue the use of your information only subject to restrictions;

• Right to be informed of any personal data breach (Art. 1 (5.) PDPL): You have the right to be informed of any personal data breach in relation to your personal data;

• Right to object and/or revoke consent to data processing (Art. 1 (2) and (6) PDPL): You have the right to revoke your consent at any time, if we process your personal data based on your consent. You, further, have the right to object to our use of your personal data whenever it contradicts with your fundamental rights. We will continue to provide our services if they do not depend on the consent that has been revoked and/or objected.

To exercise these rights, please primarily contact your Health Care Provider or your Company or us at privacy@myoncare.com. We will require you to provide satisfactory proof of your identity to ensure that your rights are protected and that your personal data is disclosed only to you and not to any third party.

Please also contact us at any time at privacy@myoncare.com, if you have questions about data processing in our company or if you wish to revoke your consent. You also have the right to contact the relevant data protection supervisory authority.

DATA PROTECTION OFFICER

You can contact our data protection officer to answer all data protection questions at privacy@myoncare.com.

AGE RESTRICTION OF THE APPLICATION

A minimum age of 18 years is required to use myoncare App

CHANGES TO PRIVACY NOTICE

We explicitly reserve our right to modify this Privacy Notice in future at our own discretion. Modifications or additions may, for instance, be necessary to meet statutory requirements, correspond with technical and economic developments or to meet the interests of the App or Portal Users.

Any modifications are possible at any time and will be published in an appropriate manner and in an appropriate time frame to you before they take effect (e.g. by posting revised Privacy Notice at login or by providing advance notice to you of material changes).

‍ONCARE GmbH

Postal address

Balanstraße 71a

81541 Munich, Germany

T | +49 (0) 89 4445 1156

E | info@myoncare.com

Contact info of the data protection officer:

privacy@myoncare.com

Last updated 21 August 2023.

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