Accessibility Statement for myoncare Mobile

As of January 2026

Description of the Service

The myoncare mobile platform (mobile app and Progressive Web App) provides users with secure access to their personal health information and enables communication with healthcare professionals. Patients can complete assigned Caretasks and Care Pathways, manage their medications, and view or attend scheduled appointments created by their healthcare team.

Using the myoncare App

The myoncare mobile service supports standard accessibility features provided by the respective operating systems. This includes compatibility with screen readers, keyboard navigation, and system-level contrast and text size settings. Accessibility is continuously reviewed and improved as part of the ongoing development and quality assurance process.

Compliance with Accessibility Requirements

ONCARE GmbH is committed to ensuring accessibility in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the corresponding Ordinance (BFSGV).

The myoncare mobile service largely meets the requirements of the BFSG. Its implementation is aligned with the standards of EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.2, conformity levels A and AA.

Preparation of This Accessibility Statement

This accessibility statement is based on a self-assessment conducted by ONCARE GmbH. The assessment included automated accessibility testing tools as well as manual testing using screen reader technologies.
The most recent evaluation was completed on November 25, 2025.

Currently Implemented Accessibility Features

The following accessibility features are available across key areas of the myoncare mobile platform, including Login, Onboarding, Home, Caretasks, Medications, Settings, Careteam & Chat, and Appointments:

• Keyboard navigation is supported in the main user flows

• Important messages, alerts, and status changes are announced by screen readers

• The reading order follows the visual layout of the screen

• Form fields are programmatically associated with labels

• Focus indicators are visible when navigating via keyboard

• Interactive elements are designed with sufficient touch target sizes, where technically feasible

Known Accessibility Limitations

Despite continuous improvements, some accessibility limitations may still exist in individual areas of the application. This may particularly affect newly introduced features or integrated third-party components.
ONCARE GmbH is continuously working to identify and address such limitations as part of its ongoing accessibility improvement process.

Ongoing Accessibility Improvements

Accessibility enhancements are continuously being implemented, including:

• Further improving keyboard navigation across all sections

• Expanding and refining text labels and descriptions for screen readers

• Reviewing and adjusting color contrasts for improved readability

• Optimizing technical components to further strengthen accessibility throughout the app

Disproportionate Burden

At present, there is no content for which providing accessibility would constitute a disproportionate burden pursuant to § 4 BFSG.

Report Barriers and Contact Information

If you encounter any barriers when accessing content or functions, please let us know. We welcome your feedback and aim to address reported issues as quickly as possible within the scope of our technical and economic capabilities.

Contact:

ONCARE GmbH
Balanstraße 71a
81541 Munich
Germany

Email: service@myoncare.com

Accessible customer support is available via email and contact form.

Competent Market Surveillance Authority (MLBF)

If you do not receive satisfactory responses to your accessibility-related inquiries, you may contact the competent market surveillance authority:

Market Surveillance Agency of the Federal States for the Accessibility of Products and Services

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(MLBF AöR)
c/o Ministry of Labour, Social Affairs, Health and Equality of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Germany

Phone: +49 391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
Website: MLBF AöR

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